Refund Policy
We are committed to providing professional and satisfactory services to our clients. Our refund policy is designed to ensure transparency and includes the following terms:
1. Payment Refunds
Certain payments may be refundable under specific conditions, provided that a refund request is submitted within 24 hours of the payment date, subject to the conditions outlined below.
2. Non-Refundable Services
- Lease Contract Services: Since these services are considered consumed upon purchase, the “Ejar” platform fees and service fees are non-refundable.
- Maintenance Services: All maintenance services are non-refundable, as they are provided under binding contracts with a fixed time period, and both parties are obligated to complete the service for the agreed contract duration.
3. Refund Request Procedure
For refundable services, customers can submit a refund request by contacting customer service via email at in**@al************.com or by phone at +966 9200 12569. Requests will be reviewed within five (5) business days, and the company reserves the full right to approve or reject any refund request. By using any of our services, you agree to the terms stated on this website.
4. Policy Amendments
“Aldalil Al Natiq Real Estate Group (CR: 2050235351)” reserves the right to modify the refund policy in accordance with business requirements and applicable regulations. Customers will be notified of any changes through the website.